Before you buy
Returns policy
Please read this before you place an order.
The terms
- Faulty items onlyWe offer a refund or an exchange if your item is faulty, for example a spray fault or a broken bottle or glass.
- Report within 7 working daysYour claim must be made within 7 working days of the delivery date. Claims made after that cannot be accepted.
- Keep the item and its packagingWe cannot offer a refund or a return unless you keep the item and its packaging.
- RefundsRefunds are paid to the same payment method used for the original order.
- Parcel issues by email onlyPlease report any problem with a parcel by email. We cannot discuss parcel issues on other channels.
We only accept returns of faulty items. We do not offer swaps or returns for any other reason.
To make a claim or report any issue with a parcel, email infoparfumsoutlet@gmail.com. Parcel issues are discussed by email only, not by Instagram, TikTok, Facebook or any other channel.
Ask about a fragrance, or order
Message us on Instagram or send an email to ask about a fragrance or place an order.